Wednesday, October 15, 2008

can your head blow up from too much drama?

so after spending most of day going back and forth with the clinic and the insurance company the supervisor at the insurance place told me to call patient billing for the clinic and ask them to try and refile the claim using certain other codes.

so i did. i called and got this great lady named Debbie who listened quietly while i explained the whole entire confusing story to her and all's she said was "this actually happens all the time with this particular insurance. they have already paid the physicians fees for this bill, so there is no reason why they shouldn't pay the rest. we'll appeal with them for you, to pay the rest of the bill. don't worry about it unless you get another bill from us. they usually end up paying all of it in the end."
i wanted to cry. i spent from 9 am to 3 pm yesterday making call after call to figure something out. i should have called the billing dept in the first place. Debbie just laughed at me and said "always remember to call billing first if you have a question. we'll tell you if you need to call your insurance. most of the time we can take care of it for you. so just call us first next time."

i wanted to sit in the floor and cry after that. i could have gotten so much done yesterday if it weren't for this mess!

moving on:

our house phone, cell phone, Internet, and digital cable service are all thru at&t. we get separate bills for everything. we went to an att store back in august and they sold us on the idea of combined billing for our house and cell phones. pay it all at once, rather than get 2 bills. we thought sure, why not? so we signed up. they told us "don't pay your cell phone bill on the 1st of sept. just wait til you get your phone bill on the 15th and pay it all then." so the 15th comes and we get our land line bill and it's the same 55$ it always is. so i call the company, wanting to pay something on our cell phones so they don't get cut off. only since we signed up for combined billing we can't do that! how the plan works: it takes 2 to 3 billing cycles for the bills to catch up and combine, in the meantime you simply pay what your land line bills says and the company pays the cell phone portion for you. so when the billing cycles catch up you get one combined bill.

WHAT THEY FAILED TO MENTION WAS THAT YOU GET ONE HUGE ASS BILL B/C THE COMPANY HAS BASICALLY BEEN EATING THE CELL PHONE CHARGES UNTIL THEY COULD BILL US FOR EVERYTHING!! SO WE HAVE 3 MONTHS OF CELL PHONE CHARGES TO PAY FOR. making our lovely combined phone bill a whopping $584.00!!!!!
someone did say we could pay extra on our land line bill and it would just keep showing as credit until the bills combined. but by then it was too close to time for it to catch up so we just kind of said screw it. now i wish we hadn't.
i'm sorry but there certainly was a better way to explain it b/c had we known this was how it was done we never would have signed up for it, they never even told us it took so long to catch up or we'd have to pay so many months of cell charges combined! and it shouldn't have taken me 4 phone calls and 4 different operators later to finally understand how it worked, upon which i did tell the operator "well this kind of sucks! ya'll really should try and figure out a better way to do this so folks aren't hit with such big bills for a service that should be fairly convenient."

something else: or BAH is going down. it's not much. the army allows us like 1300.00 for housing each month. basically they make our payment for us. it goes up or down depending on where you're stationed.well since TJ is working in a different town, where the cost of living is cheaper, they dropped our housing allowance.even though we live in a different town where everything costs more.
the thing that makes this bad is that it's not going down enough to matter really,a couple hundred bucks i think.but they're taking it all at once off one check.
TJ hasn't gotten his fed rec orders yet. when he is federally recognized as a military officer he will finally start getting paid as an officer. he's still working as a 2nd LT at a new location and he is still getting E6 pay - there is a significant difference in the pay. the bright side is we'll get back pay from the day he commissioned in July -so once it all kicks in he will get a lump sum for working as a 2nd LT already. the down side, they're taking the difference in the BAH from one place of work to the next all at once. once his pay changes to his new rank and place of work it'll go down, where as right now his pay still has him at the old location.that's 500-800$ we won't see of the back pay that we'll be getting. i guess they're not taking it off one pay check, they'll deduct it from the back pay -hopefully.
it's like that time he changed units and he got paid for the whole month from the new unit and the old. we had an extra 3000.00 we had to pay back. we put it in savings so we could just send it back in(it was direct deposit) and they made us pay it out over a period of 3 or 4 years at 1% interest. i know. it's not much. but it was frustrating. i don't know why we couldn't just send it all at once.
the army: the way they do things just irritates me sometimes!

oh, all of my shows on tv last night were reruns!! The new 90210 and Privileged. thank GOD i had stuff on the DVR to catch up on. but tuesday night is my favorite tv night and i was so mad! i mean, last week there were no previews for 90210,but there were for privileged. and then they're both reruns! WTF?
and then 90210 doesn't even come on next week!
i hate it when they start a new season of something and show reruns after just a few episodes or go 2 weeks without showing anything! like grey's anatomy! i love this show too! and the season premier was a 2 hr show and then nothing for 2 weeks! what's up with that!! come on! you just started the season and your going to show one episode and then take a couple weeks off. i was totally irritated.
there is more stuff on tv this fall that i have gotten hooked on than there has ever been before.
there's atleast 1 if not 2 shows on monday thru friday that i'm trying to juggle. thank god teege naps twice a day still or i'd never get them all watched.

alright. it's lunch time and the hungry child is calling. i'm still in my jammies anyway and it's almost noon around here.
but i did get the floor vacuumed. that counts for something. it's not like anyone is here to care that i'm not dressed or have washed my face yet anyway.

5 comments:

Anonymous said...

Well! God Bless DEBBIE! and keep her name, direct number and extension somewhere handy! At least you got one thing resolved.

*sigh* The rest... ugh... time to pay up with AT&T and then take your business elsewhere. The Army... I'm tempted to tell them they can just stuff it.

Do you like Privileged? I haven't tried to watch it yet. Eli Stone started up again last night. And damnit, my VCR didn't tape Chuck on Monday...

jellybean said...

i love privileged! it's too cute! i recorded eli stone b/c new baby won't allow me to stay up that late. we have chuck too from this week still. haven't watched it. i'm sorry your vcr fell down on the job. if you get bored and want to come watch it you can!

Steelers Wine Girl said...

My roommate has sucked me into 90210 and now I love it! Of course, the best parts are when the old characters are on, but the new cast is pretty good. We're dying to find out if what's-her-name is dead!

jellybean said...

steelers wine girl - i can't wait for the next episode!! i've been sitting on the edge of my seat since that last episode! and the new preview i saw didn't even hint at anything about her! not one single "i think i blinked and missed something important" glimps!

Cupcake Blonde said...

I am so glad you got the insurance mess all figured out. What a load off.

And money issues never seem to go away when you are an adult, do they? Sometimes I wish I could go back and be a kid again with no worries. And don't even get me started on phone bills. I am at my wit's end with Verizon.

The deal with Grey's being gone for a wekk after the premiere is because they decided to air the second Presidential debate on a Thursday night when all the best shows are on. So those shows that premiered the week before had to wait a week before they could be on again thanks to the stupid debate which is a waste of TV time any way.

But I'm not bitter about it. Nope!